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Buying Guides
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Payment Method

We accept payment by Credit Card, PayPal, TT, and Cashier's Orders.

i) Purchase via website:

Payment can be made online by Paypal, iPay88 Gateway (Mobile88.com), Credit Card: VISA/Mastercard, or other Malaysian local banks online payment schemes.

ii) Purchase via Facebook, Whatsapp, phone call or email:
Payment can be make by cheque, online bank-to-bank transfer or ATM machine transfer to our accounts as below:

 

Payable to: SANDMAN GUITAR CENTRE SDN BHD.
• OCBC Account No: 7121106311
• MayBank Account No: 501039161573
 


How to make purchases

i) Purchase via website

Step 1: Browse through the website and select your products > Add to Cart

Step 2: Check out your order list and key in Member Discount Code / Special Discount Code if any

Step 3: Select Shipping Method

Step 4: Select Payment Method and make payment

Step 5: Confirmation email will be sent to you. If you do not receive any confirmation after making payment, please inform us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at +607-4335818, or send a message or Whatsapp to +6012-7793513

Step 6: Upon receiving your order, our team will process and send out your ordered products within 2 working days.

 

Important Notes: Please note that your payment is processed by Mobile88.com Sdn Bhd.(iPay88).The Name of Mobile88.com OR Mobile88.com.Sdn Bhd will be shown on your Credit Card /Bank Statement and you will also receive an  e-mail from iPay88 in every transaction.

 

Remarks:
Prices quoted in our website may subject to change from time to time. All prices quoted in website are excluding shipping/delivery charges. Errors such as incorrect descriptions, color, prices, model names and stock quantity may occur unintentionally. We appreciate feedbacks about the contents so that we could always make improvements to serve you better.


ii) Purchase via Facebook, Whatsapp, phone call or email:

Step 1: Contact our administrator at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at +607-4335818, or send a message or Whatsapp to +6012-7793513

Step 2: Discuss about the products you would like to buy

Step 3: If you are a member, please quote your name/username/ Mykad number or other details to be entitled for member discount

Step 4: Confirm purchase and delivery methods

Step 5: Make payment via online bank-to-bank or ATM transfer, or other agreed payment methods

Step 6: Upon receiving payment, our team will process and send out your ordered products

 

Delivery and Shipping

To ensure safe and prompt deliveries as well as proper handlings, we use GDEX, Poslaju and Citilink as our local and international delivery agents.
 

All product prices are excluding shipping/delivery charges. Shipping/delivery rate is calculated based on product’s actual weight or dimensional weight, whichever is higher. No minimum purchase amount is required for delivery arrangement.

 

In case of oversize goods or multiple goods delivery of which our system could not track the accurate total weight/dimensional weight, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at +607-4335818, or send a message or Whatsapp to +6012-7793513. Our administrator will assist you in your purchase arrangements.
 

For resellers and dealers, please contact :+607-4335818 or +6012-7793513, or email to This email address is being protected from spambots. You need JavaScript enabled to view it. for more details.
 

 

Delivery Lead Time

Delivery within Peninsular Malaysia: +- 2 working days

Delivery to Sabah & Sarawak: +-3 – 5 working days

International: +- 14 working days


Return goods policy

Any complain, return, refund or exchange of products needs to be made within 7 days from the date of receiving your purchased products.

The shipping cost of returning goods and exchanging goods will be borne by customer.

Before any return, refund or exchange is made, please contact us via phone, Whatsapp or email for discussion of arrangement first.

All approved return goods must be packed in the complete and original packaging with all accessories and complete documentation (Owner's Manual, warranty card, quick start guides etc.). The intended return product must show no signs of wear or use. Each return may be subject to a restocking fee of 30% off the price paid for the products.

All software, Special Orders, Hot Deals items and used gears are NOT returnable.

 

Other Terms & Conditions

Hot Deals or Special Promotion are carried out within specific period of time and at while stock last basis

• Trade in of used instruments for purchase of new instruments can be discussed.

-       The new instrument purchase price must be higher than the trade in instrument price

-       Purchasing by this method is not entitled for any form of discount, i.e. you need to purchase at the original list price of the products

-       We do not accept trade in of software, unlicensed products and counterfeit products

 

Warranty Periods

All warranty periods are extended by our Local Distributors or Regional Distributors. If we are offered with such warranty, we will extend the same to our customers. Please check out the warranty period and terms & conditions by the manufacturers on the warranty cards or manufacturer’s website. In most cases factory warranty is not applicable to products sold outside of USA or country of Manufacturers, while the warranty (if any) will be covered by their Distributors in the region.

Retail Operating Hours
Tuesday to Sunday: 10.30am to 7.30pm

Off Day: Monday
 

Business Address

75, Level 1-3, Jalan Rugayah, 83000 Batu Pahat, Johor, Malaysia.

Tel :+607-4335818, Fax :+607-4335817

Whatsapp: +6012-7793513
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
 

About Us

Established in 2007, Sandman Guitar Centre has been selling quality branded acoustic guitars, classical guitars, electrical guitars, bass, amplifiers, acoustic & electronic drums, keyboards, acoustic and digital piano and all kinds of accessories in our retail and online store.
 
 

Contact Us

75, Level 1-3, Jalan Rugayah 
83000 Batu Pahat, Johor, Malaysia 
Tel: +607-433.5818 
Fax: +607-433.5817 
Mobile & Whatsapp: +6012-779 3513 
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Tuesday to Sunday: 10.30am to 7.30pm

Off Day: Monday